Classic Leather Ottoman

Deliveries

We want you to have the best possible delivery experience, so we only use premium delivery services where possible. Our delivery partners offer a high standard of service and will contact you prior to delivery.

Standard deliveries are ground floor, drop offs only. White Glove Delivery - which includes assembly & packaging removal is available in Melbourne and Sydney.

Melbourne customers are able to choose a delivery date.

Deliveries to Brisbane and Sydney take 5-10 business days on average.

Please note, for some deliveries of products under 20kg (e.g. ottomans or chairs) we may use a general carrier service to deliver your product.

For further information, please visit our shipping information page.

Risk Free Returns

We offer 7 day, risk free returns on all orders except for custom orders. If you change your mind on something, we’ll return it for you. Terms and conditions apply.

For further information, please visit our returns information page.

All our leathers are 100% genuine, naturally tanned and semi-aniline. Natural leathers age with grace and develop a soft patina over time. They may occasionally pick up marks, but these melt right back into the leather and just add to the unique vintage look.

Natural leather is low maintenance - to keep clean, just vacuum weekly or biweekly basis with the brush head. To deal with most spills, spot clean with a water-dampened microfibre cloth.

Natural leather has a very rustic and raw look, for more information on understanding what this means, please see our detailed page explaining the benefits of semi-aniline leathers.

If you’d like to go the extra mile and use a leather kit, we’d recommend spot testing on a less-visible piece of leather prior to using any product on the whole sofa, as using conditioners can darken the leather slightly. 

We strongly recommend CouchGuard’s Leather Care Kit.

We developed our premium sofa range using our 30 years experience in the furniture industry. Each product has been designed specifically to stay with you for the long term.That’s why your Classic Leather Ottoman has a 12 year warranty.

Each sofa was designed using durable materials and all our fabrics and leathers are chosen because they’re easy to maintain and will age gracefully in your home.

For the exact details of what’s covered by our 12 year warranty, please visit our warranty  page.

The lead time for custom order products is 12-16 weeks in most cases.

Sometimes, we have extra stock on order of custom order products. If you place an order and we've got additional stock coming, we'll take the stock out of an existing order rather than raising a new one.

The lead time on orders where we already have the stock coming can drop down to around 4-8 weeks, although this will still vary depending on when you place the order and what stock we've got on order.

Regardless of the situation, we'll always do what we can to make sure you get your custom stock as quickly as possible.