Returns

Secret Sofa is dedicated to providing quality merchandise that is of a high standard to all of our customers.

30 DAY SATISFACTION GUARANTEE

Our goal is to have 100% of our customers happy.  Therefore, we offer a 30 day, no questions asked, returns option.
If, within 30 days, you decide that you’re not completely satisfied with your order, we will happily collect your order – minus freight charges and refund your account.
Importantly, the goods must be returned in the original packaging and in as-new condition.

THE FINE PRINT

We are very open and honest about our products, pricing and service. We will not surprise you with any hidden charges.
Please note that our products are described as accurately as possible but due to digital imaging shades of certain colours may be different on items. However we do post out FREE samples of the actual fabric or leathers upon request. Therefore we will not accept "Colour Discrepancy" returns due to having no control over your computer monitor settings.

DELIVERY AND PICKUP CHARGES

We will deduct freight costs from the balance of your refund.

NOTIFY WITHIN 30 DAYS

We must be notified within 30 days of receiving your delivery.  After 30 days we will not accept any returns.

RETURN IN THE ORIGINAL PACKAGING

We pack well for international and local delivery.  We cannot accept returns without the original packaging.

RETURN IN THE ORIGINAL CONDITION

The product must be in 'as new' condition. Products that have been damaged or show evidence of wear and tear will not be accepted.

REFUND PROCESS

Please contact us to get a returns authorisation. We will send a truck to pick up your product and deliver it back to us.  We will inspect the returned product within 48 hours of receipt to determine that it is in as new condition.  We will then arrange a credit to the account used for the original payment.

ADDITIONAL SERVICES

Please be aware that additional service fees (eg: in home assembly or out of green postcode area deliveries) will not be refunded.
Items marked as clearance are non returnable.
We are serious about our goal of 100% happy customers and hope you appreciate our honesty in laying out all the fine print.