Secret Sofa is dedicated to providing quality merchandise that is of a high standard to all of our customers.
We believe you will love our products - we go above and beyond to ensure we design and build items that will fit perfectly in your home and with your style.
We do understand that at times, a product may not be what you expected. In these cases, please review the following terms and conditions of all change of mind returns.
Please note, we aim to represent the colouring of all products as accurately as possible on our website. If you are concerned about what the sofa might look like in your home, we are able to send out free fabric and leather samples. What fabrics and leathers will look like in your home will be affected by natural light, artificial light, the colour of lighting in your space and any décor you may have. If you choose to return a product as the fabric doesn't look how you hoped in your space, this is considered a change of mind return, not an issue with the product, and all below terms and conditions apply.
Change of mind returns are in addition to your rights which you may be entitled to under the Australian Consumer Law.
Please note that there are limitations on your right to return and obtain a refund for a product, however these limitations will always be subject to your statutory rights.
We must be notified of your intent to return the product within 7 days of you receiving your delivery. You must contact us within 7 days to be eligible for a change of mind return. Upon contact our team will arrange a return date with you. The following conditions apply to all change of mind returns:
All fees and costs of return are deducted from your final refund. Please familiarise yourself with these terms and conditions before requesting a return.
To cancel an order of stocked items and receive a full refund, we must be notified prior to the items being dispatched from our warehouse. We will aim to process your refund as soon as we can after receiving your notification.
To cancel a custom order, we must be notified within 5 business days of you placing the order. Changes or cancellations processed after 5 business days will result in the loss of your 50% deposit.
Once items have been returned to our warehouse, they will be inspected. Provided everything is in good order, we will process your refund, minus fees and charges, as soon as possible.
If there are issues with your return - i.e. damaged stock, we will advise any further deductions from your refund.
All payments must be returned via the channel they were originally processed in.