Secret Sofa is dedicated to providing quality merchandise that is of a high standard to all of our customers.
30 Day Satisfaction Guarantee
Our goal is to have 100% of our customers happy. Therefore, we offer a 30 day, no questions asked, returns option. If, within 30 days, you decide that you’re not completely satisfied with your order, we will happily collect your order – minus freight charges – and refund your account. Importantly, the goods must be returned in the original packaging and in as-new condition.
Please note, that for customers who choose to pick up items from our showroom, we take no responsibility for damage that occurs during transit and we cannot provide a return or refund on those items. We advise you to make sure you are always using extreme caution when using your own equipment to transport our products.
Terms and conditions
- Freight cost - the freight for a return will cost the same as the shipping you originally paid! The outgoing and incoming freight will be deducted from your final refund.
- Your sofa must be returned in the original packaging - simply place the sofa back into the bag and box it comes in.
- The product must be in 'as new' condition. Products that have been damaged or show evidence of wear and tear will not be accepted.
- We must be notified within 30 DAYS of receiving your delivery. After 30 days we will not accept any returns.
Please contact us to get a returns authorisation. We will send a truck to pick up your product and deliver it back to us. We will inspect the returned product within 48 hours of receipt to determine that it is in 'as new' condition. We will then arrange a credit to the account used for the original payment.