Secret Sofa is dedicated to providing quality merchandise that is of a high standard to all of our customers.
30 Day Satisfaction Guarantee
Our goal is to have 100% of our customers happy. Therefore, we offer a 30 day, no questions asked, returns option.
If, within 30 days, you decide that you’re not completely satisfied with your order, we will happily collect your order – minus freight charges – and refund your account. Importantly, the goods must be returned in the original packaging and in as-new condition.
Delivery and Pick Up Charges
We will deduct freight costs from the balance of your refund.
Notify Withing 30 Days
We must be notified within 30 days of receiving your delivery. After 30 days we will not accept any returns.
Return in the Original Packaging
We pack our products well for delivery. If you wish to return any items, please ensure the items are returned in originally packaging.
Return in the Original Condition
The product must be in 'as new' condition. Products that have been damaged or show evidence of wear and tear will not be accepted.
Please contact us to get a returns authorisation. We will send a truck to pick up your product and deliver it back to us. We will inspect the returned product within 48 hours of receipt to determine that it is in 'as new' condition. We will then arrange a credit to the account used for the original payment.
Please be aware that additional service fees (for example, in home assembly or out of green postcode area deliveries) will not be refunded.
Items marked as clearance are non returnable.
We are serious about our goal of 100% happy customers and hope you appreciate our honesty in laying out all the fine print.