We have three Secret Sofa Studios where you can view all our products. Our Melbourne showroom is located at 347 Warrigal Rd Cheltenham VIC 3192, Sydney showroom is located at Rouse Hill Business Park, 18-20 Mile End Rd Rouse Hill NSW 2155 and Moore Park showroom is located at Moore Park Supa Centa, GF31, 2A Todman Avenue, Moore Park NSW 2021.

Yes, we’d be delighted to send you our leather and fabric swatches. Request a free sample through our online form and we'll get it out to you as quickly as we can.

We may not always have every sample in stock but we’ll do our best to help make your decision a little easier..

Unfortunately, we are unable to offer samples of wood, metal or rugs.

Absolutely! We encourage you to check out the customer reviews on our Google My Business page, our Facebook page and on each individual product on our website.

Most definitely!  Feel free to get in touch with us via email (sales@secretsofa.com.au), live chat or phone - (03) 8526 2554 - and our team will be happy to answer your questions.

Frankly, any of our products would survive the most boisterous of families – they have to, because we don’t offer our 3 year Gold or 10 year Platinum Warranty for nothing. So, the only things you need to consider are size and fabric choice. Leather will withstand almost anything, but choices such as 100% polyester fabrics should also be considered as they are easy to clean and durable.

All photos on our website are taken with state of the art, professional digital photography equipment – under lighting conditions that are similar to a typical home. We do our best to ensure that images are true-to-colour, however variances can occur.

To be 100% sure, request a free sample of the leather or fabrics you like and we’ll post them to you today.

All our sofas are easy to clean and maintain with a weekly or biweekly vacuum with the brush head. This will keep the sofa from building up grime and help maintain it for the long term. We sell Guardsman protection and cleaning kits for both fabric and leather.

For more information, please read our detailed care instructions available here.

Please do not use any aftermarket products on your sofa other than those recommended by Secret Sofa either at the time of sale or in on the link above, as doing so will void your warranty.

We currently offer Zip Pay but do not offer Afterpay. You can pay in installments but we require a 50% deposit and can only hold goods for up to 30 days.

We ensure our customer’s security with a simple and secure way of processing credit card payments with real-time authorisation. We use industry standard SSL protocol in combination with digital certificates to transmit data securely.

Absolutely!  Call Secret Sofa Support Team on (03) 8526 2554.

We accept all MasterCard, VISA debit or credit cards and AMEX. We cannot accept Diner's Club cards at this time.

If you'd prefer to pay off your order over time, Zip Pay is available.

We can also accept bank transfers - please contact us for more information on this option.

You will be charged for your order when you place it.

An order confirmation email will be sent to you when you place your order.  If you have not received it within 48 hours,  please contact us to let us know. 

Yes we can deliver to most areas across Australia. Please contact us and we can provide a quote.

We do our best to offer competitive shipping rates to metro areas, so if you are outside our regular shipping zone or we aren't able to find a carrier that will ship to your area, we may be able to ship to a friend or family members home in a metro area. You can then collect your package from there to reduce your freight costs.

In order to ensure that your delivery arrives in pristine condition, we generally use carriers who are specialists in furniture freight.

If you place an order for a smaller item it may be delivered using a standard courier service – in this case, it will be priced accordingly.

We email to discuss dispatch or delivery date once you have placed your order. We dispatch your order after stock is received at our warehouse and once we receive confirmation from you that you are ready to receive your product.

For Sydney Metro and Melbourne Metro we can advise very close to the exact delivery date, if not the exact date.

Tracking is provided for all orders which are sent with a general carrier.

You are able to use the tracking to see an estimate of when your delivery will arrive.

We are able to hold stock for up to 30 days. If you require us to hold stock for longer than 30 days, we can deliver to an alternate address.

Yes - please let us know as soon as you can and we will update the order.

In the event that you miss your delivery appointment, our contractor will be in touch to reschedule a delivery time.  A re-delivery fee may be charged in this instance.

If for any reason you don’t love your new furniture, you can return it within the first 7 days – no questions asked. T&Cs do apply, so please read our returns policy for more information.

We strongly encourage you to keep your packaging for 7 days in case you decide you want to return it.  Your item can still be returned but you will be charged a re-boxing fee. We go to great trouble to ensure that no damage is ever done to our furniture during transit. This fee is generally $50 a box. The only exception to this is if you received delivery with assembly & packaging removal, at which point we will keep the boxes and request that the delivery company rebox the sofas for you. Please note it is recommended you take photos of the sofas prior to pick up in this situation and ensure that they are provided to the delivery company unassembled for the smoothest and quickest possible pick up process.

Yes. The order can be cancelled prior to shipping at no charge.  We will issue a full refund. If you cancel AFTER your order has left our warehouse, you will receive a refund, less the cost of freight.

Please contact us. To assist with the processing of your complaint, please take photos and describe the damage in as much detail as possible. Contact us right away and we’ll take care of the rest.

Our products are designed to last and we stand by their quality.  All of our products are covered by a warranty that we believe in. If you do have problems with your order, please take photos or a video that demonstrates the issue and describe the issue in as much detail as possible.

If you find you are having an issue with your sofa, please fill out the Warranty Claim Form within 14 days of noticing the issue and we will work with you to determine an appropriate resolution.

We will replace or repair any products with defects in material or workmanship.  Our Warranties apply from the date of shipping - either 3 years or 10 years depending on your purchase. For the warranty to apply, the product must have been used for its intended purpose through normal use.  Products are not covered by warranty if used for commercial purposes or defect is from causes beyond normal wear and tear.