We want you to have the best possible delivery experience, so we only use premium delivery services where possible. Our delivery partners offer a high standard of service and will contact you prior to delivery.
Standard deliveries are ground floor, drop offs only. White Glove Delivery - which includes assembly & packaging removal is available in Melbourne and Sydney.
Melbourne customers are able to choose a delivery date.
Deliveries to Brisbane and Sydney take 5-10 business days on average.
Please note, for some deliveries of products under 20kg (e.g. ottomans or chairs) we may use a general carrier service to deliver your product.
We offer 30 day, risk free returns on all orders except for custom orders. If you change your mind on something, we’ll return it for you and give you a refund minus appropriate freight costs. Terms and conditions apply.
All our velvets were designed to be low maintenance and easy to keep clean. With a majority being 100% microfibre, they have great longevity.
To keep clean, just vacuum your sofa on a weekly or biweekly basis, using the brush head.
To clean up any spills, just spot clean with a water-dampened microfibre cloth. We do not recommend using any abrasive cleaners as this can degrade the integrity of the fabric.
We do not recommend using any after-market velvet or fabric protectors as they do not offer genuine protection for your sofa.
While the majority of our velvet sofas do not have removable covers, if you are able to remove the covers they should not be machine washed.
We have designed and engineered sofas for over 30 years, so all our sofas are built with the long term in mind. That’s why your MARIE Ottoman in Lush Velvet has a 5 year warranty.
Each sofa was designed using durable materials and all our fabrics and leathers are chosen because they’re easy to maintain and will age gracefully in your home.
For the exact details of what’s covered by our 5 year warranty, please visit our warranty page.
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