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COVID-19 Trading updates

Snap Lockdown - August 5th - August 12th

We are trading online as normal. There are no delays on Melbourne deliveries and all will be carried out as normal, however we will be offering contactless delivery.

For all Melbourne deliveries, we suggest you visit our carrier's website for further details: https://www.movemystuff.com.au/secretsofas-delivery-standards

Keeping COVID Safe at Secret Sofa

When you visit our showroom, we kindly ask you do the following:

  • Wear a mask at all times
  • Provide a name and contact number on entry (this can most easily be done by using the Service Victoria app to scan a QR code)

We are taking the following measures to stay COVID safe on site:

  • Frequently touched surfaces are routinely cleaned with antibacterial wipes and sprays - these include the EFTPOS machine and pens used to take details
  • Hand sanitising stations are available onsite
  • Staff will be wearing masks at all times whilst serving you
  • Pick up orders require a booking time at our warehouse and the pick up process is contactless

NSW - frequently asked questions

Are you still delivering to NSW?

Yes - we are still dispatching all orders to NSW! Deliveries currently are not impacted by any delays, but please be aware they may occur if unforeseen restrictions are imposed.

Please note the following limitations on our NSW delivery service:

  • We cannot offer White Glove Delivery to NSW at this time
  • All NSW deliveries will be contactless
  • Our weekend delivery service is currently suspended until further notice, all orders will be dispatched with a carrier that is continuing to service NSW

FAQs

When is my pre-order coming? Is there a delay?

We are currently experiencing slight delays with some of our shipments.

We will be in touch if there are any issues relating to your order.

 

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