COVID-19 Trading updates
Snap lockdown closure:
The Secret Sofa showroom will be closed from 12 February until 17 February 2021 as part of the return to Stage 4 restrictions.
We will are processing orders that have been placed via our online store as normal. We will also be processing phone orders as normal.
Contact us via phone between 10am - 4pm on weekends or between 8:30 and 4:30 on weekdays.
Alternatively, we can also be contacted via live chat and via email to firstname.lastname@example.org.
Deliveries are proceeding as scheduled, however we are able to facilitate contactless delivery. If you have a delivery scheduled during the lockdown period, we will be in touch to confirm. If you need to change your delivery date because of the lockdown, please email email@example.com to let us know and we will be more than happy to facilitate any changes.
Keeping COVID Safe at Secret Sofa
When you visit our showroom, we kindly ask you do the following:
- Wear a mask at all times
- Provide a name and contact number on entry
We are taking the following measures to stay COVID safe on site:
- Frequently touched surfaces are routinely cleaned with antibacterial wipes and sprays - these include the EFTPOS machine and pens used to take details
- Hand sanitising stations are available onsite
- Staff will be wearing masks at all times whilst serving you
- Pick up orders require a booking time at our warehouse and the pick up process is contactless
I have an order with you, are you still able to deliver?
YES - all freight is continuing!
We are dispatching orders to QLD, SA, NSW Regions and SA on Tuesdays and Fridays.
We do require your confirmation prior to dispatch.
If you originally chose a 'White Glove' service in the Melbourne Metro area, please see details from our carrier as to how that is operating: https://www.movemystuff.com.au/move-my-stuff-response-to-covid-19.
I want to pick up my sofa, can I still do this?
We are still facilitating contactless pick up from our warehouse - located at 2-4 Mills Street. There are 3 days/times pick up is available.
- Tuesday 10am-12pm
- Thursday 10am-12pm
- Friday 10am-12pm
We will arrange a booking slot for you once you have placed your order.
Please note, we require at least 24 hours notice Monday - Friday before you come to pick up your order so our warehouse team can pick it and check it!
When is my pre-order coming? Is there a delay?
We are currently experiencing slight delays with some of our shipments.
We will be in touch if there are any issues relating to your order.
I'm worried about buying online, can I return something if it's not for me?
ABSOLUTELY! Please see our simple and concise RISK FREE returns policy here: https://www.secretsofa.com.au/pages/returns.
What's the comfort like?
We pride ourselves on stocking HIGH QUALITY and HIGH COMFORT sofas! Using fixed seating on all our models, we have different comfort styles with long term durability.
Our 5 year warranty sofas are steel sprung and medium firm - a bit bouncy and you won't sink into them, but luxuriously comfortable - even in the long term!
Our 12 year warranty sofas have fixed foam seating - they're still on the firmer side, but you sink in just a touch more and they provide excellent comfort and support!